Every problem reported in your company reaches someone who can act.
Employees report through WhatsApp. Escala alerts the right people, escalates until someone takes it, and keeps the record.
النوع: عطل ماكينة
من: محمد عبده — مصنع أ — صالة ٢
التفاصيل: الماكينة وقفت وفيها صوت غريب
الانتظار: 5 دقيقة
اضغط الزرار لتسجيل الاستلام.
Used by teams at
Reporting on WhatsApp, the tool your people already use every day.
Nothing to install and nothing to learn: your company is up and running in days.
Whoever spots the problem
Sends a voice note to the company's number and gets a ✅ in seconds.
Whoever is responsible
Gets the report written out, with one button to take it.
النوع: عطل ماكينة
من: محمد عبده — مصنع أ — صالة ٢
التفاصيل: الماكينة وقفت وفيها صوت غريب
الانتظار: 5 دقيقة
اضغط الزرار لتسجيل الاستلام.
Management
Follows every report live on one dashboard.
Problem hotspots, last 30 days
Latest reports
Build custom escalation rules.
Alerts climb the ladder until someone acknowledges. You decide who is alerted, and when. Set different rules for each kind of problem, to match how your company escalates today.
One at a time, five minutes each.
Everyone at once.
One at a time, plus an email copy to the general manager.
Every report leaves a record.
Every alert and acknowledgement is logged with the exact time: who was told, who answered, and how it was resolved.
See the dashboard on a call- Voice note from Mohamed Abdouالماكينة وقفت وفيها صوت غريب
- Alerted Ahmed SalehShift supervisor, first on the ladder
- No answer. Alerted Hassan AliMaintenance lead
- Hassan Ali acknowledgedAhmed told to stand down
- Resolved by Hassan AliCause: bearing failure
Reported in seconds. Routed instantly. Resolved on the record.
Anyone can report, at any hour. Escala alerts the right people and logs everything as it happens, so you can see what keeps going wrong and why.
FAQs
What if a voice note can't be understood?
The report still goes out straight away. The responder is told who sent it and gets their number to call them, so nothing waits on the recording. The sender is asked once to send it again or type it, and whatever they send is added to the same report.
What if nobody on the ladder answers?
If everyone on the ladder stays silent, the person who reported gets the name and phone number of the most senior person on that ladder, written out in full, so they can call them directly. The report is flagged on the dashboard as not answered, so management sees it too.
Can people send photos, or add to a report?
Yes. They can send up to five photos with a report, and anything they send in the next few minutes, while nobody has taken it yet, is added to the same report instead of starting a new one. Whoever takes the report receives the voice notes and photos on WhatsApp.
How do we know a problem was actually fixed?
The person who took the report can mark it resolved from their phone, with what was done and a photo of the fix. Reports that were taken but never marked resolved stay visible on the dashboard, so nothing quietly drops off.
Do managers have to log in to stay informed?
No. Owners and admins get a summary email every week, month or quarter: how many reports came in, how many nobody answered, how fast people responded, and the most common problems and causes, compared with the period before. Each person chooses how often, or turns it off.
What happens to our recordings?
Voice notes and photos are deleted automatically after a set period, 60 days unless agreed otherwise. The written report and its full history are kept, so your record stays complete.
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Or email us at kenzy@thefoundry.run